FAQ – Cozy Wisdom from Nadia
You’ve got fireplace questions—I’ve got wood-splintered answers. Whether you're wondering about gas logs, carbon monoxide, or if your fire pit can roast a marshmallow without singeing your eyebrows, you're in the right place. Here's everything folks like you ask me all the time, answered with warmth, wit, and a fire extinguisher on standby (just in case).
🔧 Fireplace Function & Maintenance
How often should I clean my gas fireplace?
Once a year for sure—ideally before winter kicks in. Think of it like brushing your teeth before a hot date (with fire).
What’s the difference between vented and vent-free gas logs?
Vented logs offer realism and ambiance but need a chimney. Vent-free logs heat like a boss but need proper room ventilation. I break it down fully here.
Why does my fireplace smell funny when I use it?
Could be dust, residue, or a hint that it's overdue for a cleaning. If it smells like burning toast, I suggest a deep clean—not a snack.
🏕️ Fire Pits & Outdoor Fun
Can I roast marshmallows over a gas fire pit?
You bet your s’mores you can. Just keep the burner clean and avoid sticky sugar lava spills.
How do I safely store my fire pit for winter?
Turn off the gas, cover it tight, and give it a loving wipe-down. Like tucking your outdoor buddy in for hibernation.
What's the ideal BTU rating for a backyard fire pit?
Around 40,000–60,000 BTUs for cozy ambiance. If it’s cracking your toenails from across the lawn—maybe dial it down.
🛨️ Safety & Carbon Monoxide
Do gas fireplaces produce carbon monoxide?
Yes, and it’s sneaky. That’s why ventilation and CO detectors are non-negotiables. I wrote a whole guide about it here.
My vent-free fireplace makes me feel dizzy—should I be concerned?
Yes. Stop using it and ventilate the room. Then read my safety checklist and call a pro.
Can I leave my gas fireplace on overnight?
Technically some models allow it—but I say no. Fire is for evenings, not sleepytime. Unattended fire = unnecessary risk.
🧼 Cleaning & Care
How do I clean my glass fireplace doors?
Use a soft cloth and a cleaner made just for fireplace glass. No Windex. No vinegar. No regrets.
My pilot light won’t stay lit—what do I do?
Check the thermocouple first. If it’s not that, it’s probably gremlins (or gas flow issues—less fun, more real).
📦 Orders & Product Help
How do I file a damage claim for a product I ordered?
Visit our Damage Claim Page. Be sure to upload a photo of the damage and give us 3 business days to review.
Can I return custom-cut glass or fireplace doors?
Custom orders are final sale. For all other items, please visit our Returns & Cancellations page.