🔥 Oh no—something’s not right.
First of all, I’m so sorry your order didn’t arrive in tip-top shape. That’s not the cozy, hassle-free experience we aim for at Nadia’s Fireplace Tips. Whether it’s a cracked panel, a scuffed finish, or something just plain odd-looking, we’re here to help make it right.
To get started, please fill out the form below and be sure to upload at least one clear photo of the damage—this helps us process your claim quickly and send replacements or issue a refund as needed. The more details, the better (but we promise not to make you jump through fiery hoops).
We appreciate your patience—and thank you for giving us the chance to fix this.
Warmly,
Nadia 🔥